Frequently asked questions

Classic Banking
From which countries do you accept clients?

Our core markets are Liechtenstein, the neighbouring countries of Switzerland and Austria as well as Germany. We are generally open to clients from the whole of the EEA/EU, and we also support clients in the United Kingdom through our branch in London. Clients from Canada, Singapore, Hong Kong as well as Kazakhstan are also processed passively. We review applications from other jurisdictions on a case-by-case basis.

Would you like to find out more? We look forward to hearing from you.

Contact us

Who are Bank Frick’s end clients?

Our end clients include private persons, active companies and non-commercial legal entities such as foundations and holding companies. We also have a wealth of expertise when it comes to supporting clients with crypto-related matters.

Will the Classic Banking business segment remain active? Or will Bank Frick become a full crypto bank, as it is sometimes designated by the media?

The media usually focuses on new and current topics. The rapid development in the field of blockchain and cryptocurrencies garners more attention than reports on conventional but essential services such as account administration and payment transactions. However, Classic Banking has been the core of our institute – since its founding in 1998 – and remains the strong cornerstone of our activities.

At Bank Frick, it is said that blockchain banking and classic banking are getting closer and closer. What does this mean?

Bank Frick supports numerous classic financial intermediaries as well as fiduciaries and asset managers. These service providers are now also dealing increasingly with blockchain technology and are being approached about the topics of blockchain and cryptocurrencies by their clients. We are then often contacted by classic financial intermediaries to present our services in the field of blockchain banking. In this sense, classic banking often comes together with our blockchain banking, so that we can offer financial intermediaries the most suitable services from both worlds.

If you want to know how you, as a financial intermediary, can expand your range with the possibilities brought by blockchain technology, then get in touch.

Contact us

Which payment methods and transfer standards does Bank Frick offer?

In the Swiss franc region, we use standard payments in the same way as on Swiss territory. In the Euro region, we offer SEPA payments. We process payment transactions in other currencies via our network of correspondent banks.

Blockchain Banking
What are the benefits of trading through Bank Frick?

Bank Frick carries out the payment in advance process. Our clients do not have to make any payments in advance when buying crypto assets. They receive a direct execution price - the traded crypto assets are either credited to or taken from their bank custody account and the equivalent is settled through the currency account. 

When the assets are sold, they are not transferred to a crypto exchange first as usual; instead, they are essentially sold directly from cold storage at Bank Frick. This ensures the security of your assets at all times. 

The crypto assets are stored in a so-called storage wallet at all times, i.e. Bank Frick uses private keys to control access in a highly secure environment and ensures segregation of the assets. If a broker or exchange goes bankrupt, Bank Frick clients do not have to worry about any defaults or costs in relation to asserting their claims. 

Against which fiat currencies can I trade crypto assets?

We normally trade with our third parties (crypto exchanges/brokers) against US dollar. You can usually have your trading activities settled against any freely tradable currency – we can execute any foreign exchange trading for you.


How is Bank Frick different to crypto banks?

Our family-run bank has been active since 1998. In 2018, we were the first bank in Europe to offer the secure custody and trading of cryptocurrencies in the regulated environment. We therefore understand both worlds and form the bridge between conventional banking and the world of blockchain. In addition, we don’t flinch at developing special solutions for our clients, and tailoring them to their business model.

Can a crypto or blockchain company open an account at Bank Frick?

Yes, this is possible. You can find our range here.

I am a client at Kraken/Payward. Can I open an account with you?

We are delighted to hear that you’d like a business relationship with us. Head over here to find out which clients we can welcome and which we cannot.

Can I also trade cryptocurrencies during the weekend?

Our clients can trade cryptocurrencies during our business hours from Monday to Friday, between 8 a.m. and 6 p.m. (CET).

Does Bank Frick accept transactions from crypto exchanges?

Yes, with the corresponding evidence we can accept such transactions.

We have created our own tokens with our company. Can we store these at Bank Frick?

Yes, if secure custody can be guaranteed. Whether or not this is possible will be established when our experts subject every project, log and token to a comprehensive due-diligence review. We make sure that the quality of our blockchain offers remains consistently high.

What rate sources does Bank Frick use for cryptocurrencies and foreign currencies?

The rates are set by established market participants and executed by Bank Frick at the best possible rate.

Does Bank Frick offer correspondent bank services?

No, Bank Frick does not offer correspondent bank services.

Which counterparties does Bank Frick use when trading cryptocurrencies?

Bank Frick relies on regulated third parties (brokers) for trading.

Which crypto assets can be traded and held via Bank Frick?

The following cryptocurrencies currently form part of our range of services.

The selection will be continuously expanded and the inclusion of ERC20, ERC223, ERC721, CMTA20, FA1.2, and FA2 tokens will be evaluated via request. A binding acceptance list will not be published. 

Contact us

How are crypto assets valued?

Crypto assets (internal securities) are revalued once a day. To do this, we use the execution prices from relevant trading exchanges to calculate a mean value at the reference time.

Can I trade crypto assets against each other?

Trading is currently done between fiat currencies and crypto assets. Bank Frick is working on the technical and organisational implementations to be able to offer trading between crypto assets in the future. 

Are client holdings of crypto assets actually deposited?

Yes, all client holdings are fully covered at all times. Bank Frick does not engage in proprietary trading.

Are the crypto assets insured?

Because trading in and custody of crypto assets involves risk, Bank Frick uses an HSM custody solution with a dedicated "Crime" insurance policy. Furthermore, in addition to extensive internal control mechanisms, Bank Frick provides protection against risks through additional "Crime, Errors and Omissions" insurance policies to ensure the security of our clients’ crypto assets.

Can I have crypto assets bought through Bank Frick delivered to my own wallet?

Generally speaking, the client has the right to request the delivery of crypto assets to a wallet that is not controlled by the Bank. This is possible only after a thorough review in line with regulatory requirements and the internal requirements of Bank Frick has taken place. 

Can crypto assets be securitised through Bank Frick?

Yes. We have an extensive offering in the development of certificates and fund solutions. We would be happy to help you structure an individual product.

Does Bank Frick offer trading with crypto futures?

Yes, trading with crypto futures is possible via Bank Frick. These products are traded exclusively on regulated markets.

The Blockchain Act is in force in Liechtenstein. Where can I find out more about this?

Bank Frick welcomed the decision by the government of the Principality of Liechtenstein to set out a framework by implementing the country’s own Blockchain Act as of 1 January 2020, the Liechtenstein Law on Tokens and TT Service Providers (Token and TT Service Provider Act). Bank Frick was the first company in Liechtenstein to receive four licences as a result of the Blockchain Act. Bank Frick is registered with the Financial Market Authority (FMA) Liechtenstein as an official token producer (technical production of tokens), TT token custodian (token custodian), token issuer and TT identity service provider. More information on the Law on Tokens and TT Service Providers (Token and TT Service Provider Act) can be found on the Bank Frick TTTL landing page and additional information about the Blockchain Act can be found on this page.

Does Bank Frick offer staking?

Bank Frick offers staking for selected cryptocurrencies. This means the possibility to receive rewards in the form of newly generated digital assets - similar to the interest on a savings account - by holding the coins. For the time being, the staking service is offered for the following cryptocurrencies.

Capital Markets
Can you provide support for the sale of financial products?

No, we do not offer any active product sales. This allows us as an official to support our clients in the development and management of tailored financial products without any conflicts of interest. If desired, we can give you access to our network of intermediaries.

Do you offer services for equity capital products?

No, we focus on the support of issuers in the field of debt capital.

Does my business need to be regulated to issue a product?

As an issuer, you are generally not subject to any regulatory or supervisory obligations. However, the officials (e.g. in the case of administrators of actively managed certificates) may face obligations relating to the domicile of the issuer, the type of product or the envisaged target market.

We would be happy to take a look at your individual case.

Contact us

What minimum volume do you specify for an issue?

With regard to minimum volume (assets under management, AuM) we are guided by the legal regulations (e.g. UCITS: EUR 1.25 million). Since we follow a boutique approach, legal and regulatory compliance takes centre stage within our consulting services. Your investors can thus be sure that their investment is in safe hands.

In which markets can we become active with your support?

As an administrator or product manufacturer, you define the markets in which you want to sell your product. The EEA/EU is generally the market for UCITS and AIF products; in individual cases, the sale of a product may be limited. For more precise details, we would need to analyse your investment idea.

We would be happy to answer your questions!

Contact us

What costs will be involved?

This depends on the complexity of the mandate as well as on the services you would like to utilise. With us, you’ll only ever pay for the services you actually use.

We would be happy to provide you with a quote.

Contact us

Fund Markets
Can you provide support for our fund sales?

No, we do not offer any active product sales. This allows us as an official to support our clients in the development and management of tailored collective investment solutions without any conflicts of interest.

For which fund domiciles does Bank Frick offer services?

Liechtenstein is a member of the EEA/EU. As a result, EU guidelines and the resulting national laws apply (particularly AIFM and UCITS law). Our services are therefore geared toward funds domiciled in Liechtenstein or the EEA/EU, provided this is permitted by the national regulations.

We also offer banking services for funds domiciled outside of the EEA/EU. The prerequisite for this is that the management and/or administration of the fund must be domiciled and licensed in an equivalently regulated third country. In any case, it is always worth checking with us on a case-by-case basis to carefully examine the possibilities in your desired target market. Get in touch.

Contact us

Can we entrust Bank Frick with the fund administration?

No, Bank Frick only acts as a custodian and paying agent as well as a bank partner for fund and investment companies. However, we do have an extensive and international partner network of officials covering all fields required for the establishment and ongoing management of collective investment schemes such as funds or certificates. In particular, these include fund administrators, AIF managers, management companies (ManCos), independent portfolio managers, law firms and prime brokers.

Can I target retail customers with our fund?

Whether a product may be targeted at retail customers depends on various factors. This will be determined by the definition of the target market and the product design.

We would be happy to advise you.

Contact us

How is a fund different to an actively managed certificate (AMC)?

The key difference is that AMCs are considered debt securities. This means that their buyers are in the position of a creditor to the issuer. Investors in funds, on the other hand, acquire a share of a special fund that is segregated from the assets of the manager or custodian. The issuer is therefore not subject to any default risk.
The fund business is regulated more strictly and therefore offers a particularly high level of investor protection compared to an AMC. Nevertheless, AMCs are recognised investment vehicles. They can be a cheaper and more agile alternative to represent a specific investment theme.

Would you like to find out more? We’d be happy to help.

Contact us

What is the minimum value required for a fund?

The legal minimum value for UCITS and AIF funds is EUR 1.25 million (or equivalent in foreign currency). This minimum amount must be reached no later than one year after approval is granted.
Depending on the complexity of the structure, it may be advisable to voluntarily set a higher limit, taking into account the interests of investors (costs).

Get in touch. We would be happy to advise you.

Contact us

What costs will be involved at Bank Frick?

We cannot provide a generalised answer on this matter. It depends on the complexity of the services you would like us to provide. With us, you’ll only ever pay for the services you actually use.

Contact us to find out more.

Contact us

Which fund-related services do you offer?

You can find our wide range of services for fund officials here.

What is a merchant account?

A merchant account is similar to a bank account. Basically, it is an account at an acquirer and/or financial institution (in this case Bank Frick).


What information/documents do I need to provide to get a merchant account?

You can apply for a merchant account using our Merchant Application by sending your request to us. 

Our Merchant Application includes a list with all the information required. Please note that other/additional documentation may be requested depending on your risk classification and business profile.

Contact us

Why do I need a merchant account at an acquirer?

Without an acquirer, it is not possible to accept online payments.
Simply put: Your acquirer is like a bank for your online shop and processes your payments. The acquirer is in charge of collecting your money from your customers’ banks and paying you this money.

What is the process for opening a merchant account?

You have to fill out our Merchant Application. Upon receipt of the completed and signed document, we will then initiate the onboarding process.

The Merchant Application includes a list with all the information required to be provided. Please note that other/additional documentation may be requested depending of your risk classification and business profile.

How do I terminate my merchant account with Bank Frick?

We are very sorry to hear that you are leaving us.
You will have to contact us in writing – either by e-mail or in a letter – and provide us with your Merchant Identification number (MID) and company name or CVR number. 

I am creating a second website. Can I use my existing agreement with you?

It depends. If the products you sell in your new webshop are in the same category and you want the same settlement currency, it is possible to use the existing Merchant Agreement. You can simply send us an e-mail with your new domain name. Please also notify us if your new webshop is selling products in a different category or if you choose a different settlement currency. For all correspondence with us, we ask that you include your Merchant Identification number (MID) and your company name.
Please note that other/additional documentation may be requested depending of your risk classification and business profile.

When can I start accepting payments? What is the timeline/process until going live?

You can start accepting payments once the onboarding process has been completed.

Please note that if you own a business that is considered high risk, or just have a particular business model, we may need additional time to assess your application.

Where can I find Visa and MasterCard logos to show on my website?

If you want to display the logo(s) of accepted types of cards on your website, you can use the following logos:

  • MasterCard
  • Visa
  • Dreamstale provides a high-quality collection of payment method vector icons that you can use at no cost in personal and commercial projects.
  • IconShock also provides logos on their website for use.


Can I process MOTO?

MOTO is short for “mail order, telephone order”. This term covers transactions that are managed remotely (e.g. payment transactions that can be taken over the telephone or via e-mail). This is prohibited by Bank Frick, and our acquiring services must never be used for MOTO transactions.

What card types do you accept?

We support all card types offered by Visa, MasterCard and American Express. These include:

  • Visa
  • Visa Electron
  • Visa Debit
  • Visa Credit
  • MasterCard Debit
  • MasterCard Credit
  • Maestro
Where do I find your prices?

Please reach out to us to get your personal offer.

Contact us

What business verticals (Merchant Category Codes – MCCs) and business models (e.g. recurring) does Bank Frick accept?

Please reach out to us to find out if we can support your business.

Contact us

Who is eligible for a merchant account at Bank Frick?

Your business must be registered in the European Economic Area (EEA).

What is a chargeback?

A chargeback is the payment amount that is returned to a debit or credit card after a customer disputes the transaction or simply returns the purchased item.
The chargeback process can be initiated by either the merchant or the cardholder’s issuing bank. Typically, a fee is charged for chargeback transactions to cover the costs of the processing network. Bank Frick offers support to the merchants throughout the chargeback process.

Please reach out to us to find out more.

Contact us

How does a refund work?

After making a credit card purchase, a cardholder can request a refund. If approved by the merchant, a credit that matches the purchase amount will be sent to the cardholder.
Please note that refunds may be subject to additional fees.

Bank Frick offers support to merchants in the process. Please reach out to us to find out more.

Contact us

How long does it take to process a refund?

Often, a refund will be processed within 10 days, meaning that it will take up to 10 days from the day you have requested the refund until the money is in the cardholder’s bank account. In rare cases, a refund can take up to 30 days.

Please note, that the exact time frames depend on the processes and policies of the merchant. It remains at the discretion of the merchant to form these processes.

For how long can I request a refund?

A cardholder can typically request a refund up to 179 days after the latest capture.

Payouts: will I receive settlement funds daily?

Bank Frick in general settles your funds on a weekly basis. In exceptional cases, we offer the option to settle on a daily or monthly basis. Settlements are subject to a pre-specified holdback period. Please note that payouts are only possible on working days. Please contact us to get your offer.

Contact us

Which settlement currencies do you offer?

Bank Frick offers 14 settlement currencies:

Can I change my settlement currency?

Yes, this may require setting up a new merchant account. Please contact us to find out more about the possibilities.

Contact us

Can I change my settlement frequency?

This may require a change in your contract. Please refer to us for further information.

Contact us

What is a settlement fee and when will I be charged this?

Every time you receive settlements from Bank Frick, you might be charged a settlement fee for this. This fee will be deducted from your settlement amount.
For example, Bank Frick charges a fee of EUR 3.00 per settlement in euros and GBP 5.00 per settlement in pounds sterling. Therefore, we encourage you to consider this cost before choosing your settlement period with Bank Frick.

We offer the following payout cycles: daily (in special cases only), weekly or monthly.
Your contract states whether or not you will be charged a settlement fee.

Am I charged a payout fee for my rolling reserves?

No, rolling reserves are paid out together with your processing volume amount in the regular payout intervals. No additional charges are charged.

What are rolling reserves?

A rolling reserve is a type of reserve that contains a percentage of a merchant’s sales volume. The amounts are held in a non-interest-bearing account and function as a reserve in case liabilities may come up.

Both the percentage and the time before releasing the funds are determined on a case-by-case basis. Please reach out to us for your personal offer.

Contact us

What is an authorisation fee and when will I be charged this?

Every time you do an authorisation, Bank Frick might charge you an authorisation fee. Bank Frick will count the number of authorisations you have made within the past month, and then, once a month, you’ll be charged for these authorisations.

If you are in doubt about whether you get charged authorisation fees, please consult your contract or reach out to us.

Contact us

How are interchange fees calculated?

Interchange fees are charged by MasterCard and Visa in exchange for using their network to process payments. The charge is calculated over the value of the sale. The exact interchange fees are set by the respective card schemes. This is determined by the country of the cardholder and the country of the merchant, as well as the card type used in the transaction.

What pricing options do you support (e.g. by rate, IC+, IC++)?

Bank Frick offers multiple pricing options to facilitate your business in the most appropriate manner. We offer:

  • by rate (fixed amount per transaction disagio on the volume)
  • IC+ (the interchange and a fixed amount on top)
  • IC++ (interchange, scheme costs and acquirer margin)

Please reach out to us to receive your personal pricing offer.

Contact us

When/how will the exchange rate be applied?

Exchange rates are applied automatically. Exchange rates are only applied if settlement currencies differ from processing currencies.
In some cases, another conversion takes place during the payout (in case the settlement currency differs from the bank account currency), which depends on your own bank.

How is the exchange fee calculated?

The exchange rates are calculated automatically by Visa and/or MasterCard on a per-transaction basis.

Which currencies can credits be processed in?

With Bank Frick, you can process in over 180 currencies.
However, we only settle in 14 currencies.

Which transaction currencies do you accept?

With Bank Frick, you can process in over 180 currencies.
However, we only settle in 14 currencies.

Which settlement currencies are supported by Bank Frick?


What is 3-D Secure?

3-D Secure (3DS) is an additional layer of security that is required for online credit and debit card payments. 3DS requires the cardholder to complete an extra step of verification upon completion of a transaction and therefore protects you from fraudulent transactions. By using 3DS, the liability for chargebacks caused by fraudulent transactions shifts from your business to the cardholder’s/customer’s bank (issuing bank).

Do I need to pay for 3-D Secure?

You may be charged additionally for 3-D Secure (3DS) transactions. Please refer to your contract or reach out to us to find out more about your fee structure.

Contact us

When do you suggest using 3-D Secure?

Bank Frick suggests using 3-D Secure (3DS) for high-value transactions and foreign transactions.
Please note that as of September 2019, the Revised Payment Services Directive (PSD2) mandates the use of 3DS on all transactions above EUR 30.00. Therefore, we encourage you to use 3DS in your shop. Please note that certain exemptions exists to this mandate, such as recurring billings and low-value transactions.

Which alternative payment methods do you support?

By default, we support credit cards from Visa, MasterCard and American Express.
In addition, we offer to accept payments through SEPA Direct Debit and crypto as a payment method.

What is a descriptor?

A descriptor is the text listed on a cardholder’s bank statement that describes a particular payment. The descriptor must help the cardholder identify the company/website on which the payment was made.
By default, we set your descriptor as either your legal name or your DBA name.

How can I change my descriptor?

You can contact us and let us know why you would like to change your descriptor.

Please remember that the descriptor must support a cardholder in finding the merchant/website that initiates a transaction.
We recommend using the DBA name, so cardholders can easily recognise the charge on their statement.

Contact us

For how long does an authorisation last?

Authorisation is valid for seven days.

Is there a special fee for high-risk customers? What is this fee?

If you are a merchant that is active in the high-risk industry, we have to register you as such with the card schemes. These costs are charged at par on a yearly basis.

Password issues

In case you are experiencing any issues with your login, please contact us.

Contact us

Do you support fraud scrubbing checks? If so, which ones?

A wide array of fraud checks can be implemented on parameters such as velocity or cardholder statistics. We are happy to support you in finding the most suitable set-up.

Please reach out to us to find out the possibilities.

Contact us

What is PCI DSS?

PCI DSS stands for “Payment Card Industry Data Security Standard”. This is a set of requirements ensuring that the processing, storing and transmitting of credit card information is done in a secure manner.

Is Bank Frick PCI DSS compliant?

Yes, Bank Frick is PCI DSS compliant.

How do I find my invoices in the Merchant Cockpit?

Weekly statements and invoices can be retrieved from our Merchant Cockpit.

  1. Go to Bank Frick PAY Cockpit.
  2. Go to Billing > Receipt.
  3. You can download your weekly statements and invoices.
How do I get data from the Merchant Cockpit in order for my accountant to complete financial statements?

All data for financial statements can be found in the weekly statements and invoices. Please reach out to us in case you require additional information.

Contact us

Where do I find my Merchant Identification number?

Your Merchant Identification number (MID) can be found on your weekly statements and invoices.

Online banking and technical information
How high are the negative interest rates at Bank Frick?

The following interest rates apply at Bank Frick and are charged to accounts on a quarterly basis. (Effective from 1 July 2023. Subject to change.)

JPY –1.00 %
How high are the debit interest/overdraft interest rates at Bank Frick?

Debit interest is charged if your account is overdrawn. This interest is calculated at the end of each quarter and charged for the period during which the account was overdrawn.

Currency Interest rate
9.00 % 
ILS, THB, AED 10.00 % 
CZK, PLN, ZAR 15.00 % 
HUF 18.00 % 
TRY 25.00 % 

All interest rates are non-binding (valid as of July 1, 2023). The Bank reserves the right to amend its conditions and interest rates at any time. The Bank reserves the right to charge any negative key or market interest on the balance held in the corresponding currency. The Bank reserves the right to apply different conditions in cases where larger amounts are concerned

What advantages does Online Banking at Bank Frick offer?

We developed our Online Banking for the needs of financial intermediaries and professional clients. You will benefit from well-established functions as well as the following additional services:

  1. Crypto trading
    With us, you have the option of trading leading cryptocurrencies directly via our Online Banking. Simple, quick and secure.
  2. Signatory powers
    Use several authorised signatories, regardless of whether they have individual or collective signatory powers or are specific person combinations.
  3. Bulk approval
    You can also release payment or stock exchange orders across accounts with just one click using a TAN.

The range of services also includes:

  • Two-factor authentication: log in via two-factor authentication, consisting of your personal password and a pushTAN or smsTAN. 
  • Financial overview: You can find a detailed list of all transactions through your account in your overview. You can find and view safe custody accounts as well as your crypto assets, for example, quickly and easily. 

  • Integrated stock exchange trading: place stock exchange orders directly via online banking.

  • Messages: indicate whether you would rather be informed of new activity in your account via e-mail, your online banking inbox, pushTAN or WebHook.

  • Integration of your existing systems via API interfaces: you can integrate the online banking of Bank Frick into your own processes via interfaces. 

Which asset classes can I trade through Bank Frick?

You can trade a wide range of products through Bank Frick. More specifically, this includes the following:

  1. Conventional securities (shares, bonds, funds, warrants, structured products)
  2. Currencies, options/futures and precious metals 
  3. Leading cryptocurrencies
Am I free to select any trading venue?

In professional trading with leading cryptocurrencies, our trading department selects the most advantageous stock exchange or broker for you. All other asset classes are executed according to the best execution principle.

Can I also trade during evenings and weekends?

Professional market participants such as fund and asset managers can enjoy direct access to the world’s top stock exchanges with our Direct Market Access (DMA). This allows you to seamlessly trade shares, ETFs and derivatives around the clock. Without DMA, you can trade at these times.

Through which interfaces can you deliver data (item or transaction data) to us?

You have the option to retrieve your banking data from us through either your online banking or the Secure File Transfer Protocol (SFTP). You can then link it directly to your existing software via an API interface. 

We offer two formats: 
The familiar ISO-20022 format, which can be read by most accounting programmes, as well as the JSON format.

Can I borrow against cryptocurrencies at Bank Frick?

Bank Frick does not lend against cryptocurrencies.

Which browsers are supported?

Please install the latest version of one of the following browsers. They will provide the best support for our Online Banking:

  1. Google Chrome
  2. Microsoft Edge
  3. Brave
  4. Mozilla Firefox
  5. Safari
  6. Opera
How do I start Online Banking?

This link will take you straight to your Online Banking. You can also find the link to online banking at the top right on every page at

How do I register for my Online Banking?

Click on this link and enter your contact number as well as your password. You will then be prompted to confirm the TAN via the pushTAN app to successfully log in. Alternatively, you can verify yourself via smsTAN.

Is there an option to deactivate the security process (TAN)?

No. We attach great importance to keeping your assets safe. This is why our Online Banking is only accessible via two-factor authentication.

The following is displayed on my screen: “Please review your entries.” What exactly does this mean?

This message prompts you to check your contact number and your password in case you have made a spelling error, taking into account upper and lower case.

What can I do if I forget my user name or my password?

In these cases, please contact our technical support directly.

What can I do if my access to Online Banking has been blocked?

In these cases, please contact our technical support directly. 

Can I change my password?

If you click on “Management” in your Online Banking, you will be able to change your password there.

I have no access to my mobile phone and am therefore unable to log in. What should I do now?

Please contact our technical support. They will be happy to assist you.

What is the pushTAN app?

The pushTAN app is an option we offer to ensure two-factor authentication during your registration. You can also use it, for example, to release payment orders. You can download the app via the following links:

Is there anything I need to take into consideration when using the pushTAN app?

Please make sure you compare the information you received for your Online Banking to the information in the pushTAN app. The process can only be completed if these match.

We will be happy to assist you in the event of irregularities or unforeseen issues. Please contact our technical support.

Is it possible to register several mobile phones for Online Banking?

No, only one device can be registered per account.

Can I manage several accounts simultaneously via the smsTAN process?

Yes, you can manage several accounts via smsTAN. 

Can I install the pushTAN app on my new mobile phone and then use it?

Yes. If you still have your linked mobile phone, you will first need to disconnect the device link. To disconnect the device link, click on “Management” in Online Banking, navigate to the “TAN management” tab and then select the option “Link a different device”.

If you no longer have the device that was linked to your account, please contact our technical support.

Is there anything I need to take into consideration when using the pushTAN app?

Please make sure you compare the information you received for your Online Banking to the information in the pushTAN app. The process can only be completed if these match.

We will be happy to assist you in the event of irregularities or unforeseen issues. Please contact our technical support.

I accidentally deleted the Bank Frick app. Is it possible to simply reinstall it and then use it?

Currently, you will need to re-register your device after deleting the app. You can find all the information you need to do this in your activation letter, which you received from Bank Frick after successfully completing your onboarding. Alternatively, please contact our technical support.

How do I access my messages in Online Banking?

There are two ways to view your messages: 
You can either find them via the letter symbol at the top right in your Online Banking or via your inbox which you can find under the “Management” tab.

Can I download my statements and documents myself?

Yes. Under the “Management” tab, you can click on “Bank statement” and download the desired documents.

You can download the following documents:

  • Account statement
  • Asset statement
  • Performance statement
  • Payment transactions / securities notice
What is the time window during which I can make transactions?

Online Banking from Bank Frick is available to you around the clock. Stock exchange orders are executed during business hours. Please note the respective opening times of our Bank.

Which types of securities can I trade via Bank Frick Online Banking?

You can trade the following securities via our Online Banking:

How do I identify in online banking whether my stock exchange order has been executed successfully?

You can see a full list of all stock exchange orders in your order book. You can also see additional information on the current status of your order here.

Can I change or cancel a stock exchange order submitted via Online Banking?

No, once a stock exchange order has been submitted it can no longer be changed. For further information, please contact your personal advisor.

Contact us

Where can I see my securities in Online Banking?

To view them, please navigate to the “Safe custody accounts” tab, through which you can access your securities positions.

I am unable to view my accounts or exact safe custody account data. Why is this and what can I do?

If you are unable to view this data, it means that no accounts or safe custody accounts have been assigned to you. To arrange for these, please contact the Bank Frick technical support

How up to date are my account and safe custody account details?

All account and safe custody account details are synchronised in real time.

How can I identify if a payment has been made?

You can see all payment orders in the corresponding sender account.

Can I create payment templates?

Yes, this is possible for the following payment types:

  • Internal transfer within the Bank
  • Funds transfer
  • QR payment
How do I carry out an internal transfer?

To do this, create a new payment specifying the IBAN number.

Where can I edit my standing orders in Online Banking?

Click on the “Payments” tab and navigate to “Standing orders”. There you can find all editing options at a glance.

For which functions is bulk processing available in Online Banking?

You can use bulk processing to import and then execute payments and securities via CSV/XML.

How do I release mass payments?

To do this, you need to import either a CSV file or an ISO-20022-pain.001-XML file with the corresponding payments into Online Banking.

Can I create multiple stock exchange orders simultaneously?

Yes. If you import a corresponding CSV file, you can use it to place several stock exchange order simultaneously.

Is there a test system for my Online Banking?

Yes. Our clients can choose to receive test user accounts for Online Banking.

If interested, please contact our technical support.

What does the acronym API mean?

API stands for application programming interface. API is an interface that connects different software and hardware components with one another. In our example, API makes it possible to seamlessly integrate your own software with the Online Banking of Bank Frick.

If you are interested in a data packet, please contact your personal advisor. We would be happy to help you set up the ideal interface for you.

Factsheet WebAPI interface

Which interfaces do you provide?

We offer our clients both webAPI and PSD2.

Which functions does API offer?

You will receive access to a wide range of services. This includes payments, stock exchange orders, accounts, transactions and securities positions.

To access your data in real time, please contact our technical support.

Is there an option to test the API in advance?

Yes. Our clients can choose to receive test user accounts. To do so, please contact your personal advisor.

What can I do with PSD2 API?

With our custom PSD2 API, you have the same options as with our own API (e.g. payments, stock exchange orders, accounts, transactions, securities positions).

Where can I find your technical documentation for your interfaces?

You can find these here.

How do electronic data transfers work at Bank Frick?

Thanks to our data interfaces, you can integrate our banking services into your existing business processes and your own software.
You can use your Online Banking or the Secure File Transfer Protocol (SFTP) to first retrieve your banking data from us and then link it to your existing software. 

In your Online Banking, you have the option to adopt data directly into your accounting programme via what is known as an Application Programming Interface (API). We offer this programming interface in two formats:

  • Firstly, in the familiar ISO-20022 format, which can be read by most accounting programmes.
  • The second option is our JSON format developed in-house, which is easier to implement.

For additional information about our own API, click here.

Using the Secure File Transfer Protocol (SFTP), we can offer you different file formats such as CSV or PDF as well as plenty of other data sets.
You have the option to purchase our free standard data packet with item and transaction data. With the received transaction data, you can easily generate accounting records and asset statements.
For an additional charge, we would be happy to develop a custom solution tailored to your specific requirements, allowing you to operate your existing interface without having to make any adjustments. This solution will save you valuable time.

Scope of the standard data packet

  • Detailed transaction and item data
  • Standardised file format
  • No additional costs
  • Quick implementation

Advantages of the custom data packet

  • Larger selection of data sets can be delivered
  • Custom development in line with your requirements
  • High degree of flexibility in the design of the SFTP

I want to find out more – contact us

Secure File Transfer Protocol (SFTP)